City of the Year

Salt Lake City UT

The government of Salt Lake City's outreach to its community is unmatched in the US.

Check-out the City's website for tangible examples !

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    Mike shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    9 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        SLC is a very progressive city that focuses on quality of life for its citizens and is a trendsetter in economic and environmental development. It is a great place in which to live, work, and do business.

      • Mark Parthum commented  ·   ·  Flag as inappropriate

        Salt Lake City has been a proactive supporter of the Code for America Brigade; helping to open data to the Brigade.

      • Bill commented  ·   ·  Flag as inappropriate

        Ive worked in government for many years and the commitment Salt Lake City has in engaging its residents and businesses is incredible. Ive never experienced this kind of outreach before.

      • Nole Walkingshaw commented  ·   ·  Flag as inappropriate

        Salt Lake City Public Engagement

        How we share information and take citizen input

        Salt Lake City has been very proactive in trying new methods to engage the community. We have utilized traditional methods of engagement and will continue to build upon strategies which parallel new engagement techniques with traditional methods. We look forward to maintaining our built relationships, will be consistent with our processes and strive to better represent the overall opportunities for engagement.

        Policy and Engagement Guide

        Departmental public engagement policy http://goo.gl/ZzHLKT: The Planning Division has developed and published a public input policy and expectations guide. This guide is posted on our website and clearly expresses what is expected from the Planner processing an application and the minimum standard the public can expect from us. It is expected for all departments in Salt Lake City to develop one.

        Public Engagement Guide http://goo.gl/qXgnsA: The Public Engagement Guide was developed through an association of workgroups known as the Salt Lake City Open Government workgroup. This guide intends to provide simple how-to when preparing and engaging with the public. It also serves as a notice to the workgroups of the City that engagement is an expectation.

        Digital Engagement

        http://slcgov.com the Salt Lake City website is a complete site which strives to make digital access to information, City services and your elected officials as easy and efficient as possible.

        Open City Hall http://goo.gl/yiEaZ : Our first and probably biggest success with online public engagement came with this method. The first topic was built around a highly-controversial issue. We needed a neutral place, for the community to review the proposal and comment Open City Hall provides this. We have now published over 100 topics; some controversial, others less so. Its strength, internally, is that we now have divisions who have created topics, become engaged and their policies are reflecting the community’s. Open City Hall is administrated by Peak Democracy and their leader Robert Vogel has been nominated for Civic Entrepreneur of the Year. He is absolutely deserving of this honor.

        SpeakOutSLC http://goo.gl/WWiFV aka User Voice allows for broad discussions on topics. Open to the community forum to introduce new topics to be used for master planning, policy and amendment projects early in the process.

        Textizen http://goo.gl/0V8QW is a text-based survey tool developed by Code for America fellows. We were part of the first beta group and have managed multiple campaigns using Textizen.

        Blogs, we are using Word Press for major project web pages and are developing department/division blogs. Here are sample project pages. http://cboslc.com http://plansaltlake.com/ http://downtownplanslc.com/

        data.slc.gov http://goo.gl/OwCk1y : Salt Lake City is using a Socrata open data service to publish data.

        Mayor’s Kick Starter http://goo.gl/KR2AY8 Salt Lake City is on the rise and our growing creative community is making waves far beyond the shores of the Great Salt Lake.

        Open Salt Lake http://goo.gl/dlBi99 a Code for America Brigade serving the greater Salt Lake area.
        Place Based Engagement

        Salt Lake City has made notable efforts within the past year to take engagement opportunities to the people and not rely as much on the people coming to us.
        • Open houses held at the site of development activities, versus at City Hall.
        • Presentations to Community Councils for complex development projects prior to public hearing.
        • Monthly open houses for development projects are held the third Thursday of each month. This open house is open to all departments or divisions who would like to participate. The agenda is prepared and distributed by the Planning Division.
        • Use of vacant tenant space in Main City Library to highlight projects, offer opportunities for comment, and education boards on the planning process and other civic processes.
        • Use of plackets and chalkboards installed within the public way to ask questions and gather feedback from passers-by.
        • Tables and booths at local community festivals, farmers markets and summer concert series.
        • Posters with qr codes and shortened web links posted in community areas asking questions about a development project, amendment or broad community questions.

        Internal Reviews

        Open Government Work Group; in 2009 the City created the Open Government Steering Committee. This committee worked to develop an understanding of our existing conditions and made plans to improve upon the culture and expectations of the City and City Employees as to
        Open Government.

        Place Matters Study Salt Lake City’s Community and Economic Development Dept. is currently working with Place Matters to analyze the effectiveness of our digital outreach. Place Matters will develop a report that evaluates the effectiveness of our digital outreach, document best practices and make recommendations for Salt Lake City.

      • Nole Walkingshaw commented  ·   ·  Flag as inappropriate

        Salt Lake City Public Engagement

        How we share information and take citizen input

        Salt Lake City has been very proactive in trying new methods to engage the community. We have utilized traditional methods of engagement and will continue to build upon strategies which parallel new engagement techniques with traditional methods. We look forward to maintaining our built relationships, will be consistent with our processes and strive to better represent the overall opportunities for engagement.

        Policy and Engagement Guide
        Departmental public engagement policy: The Planning Division has developed and published a public input policy and expectations guide. This guide is posted on our website and clearly expresses what is expected from the Planner processing an application and the minimum standard the public can expect from us. It is expected for all departments in Salt Lake City to develop one.

        Public Engagement Guide: The Public Engagement Guide was developed through an association of workgroups known as the Salt Lake City Open Government workgroup. This guide intends to provide simple how-to when preparing and engaging with the public. It also serves as a notice to the workgroups of the City that engagement is an expectation.

        Digital Engagement
        slcgov.com the Salt Lake City website is a complete site which strives to make digital access to information, City services and your elected officials as easy and efficient as possible.

        Open City Hall: Our first and probably biggest success with online public engagement came with this method. The first topic was built around a highly-controversial issue. We needed a neutral place, for the community to review the proposal and comment Open City Hall provides this. We have now published over 100 topics; some controversial, others less so. Its strength, internally, is that we now have divisions who have created topics, become engaged and their policies are reflecting the community’s. Open City Hall is administrated by Peak Democracy and their leader Robert Vogel has been nominated for Civic Entrepreneur of the Year. He is absolutely deserving of this honor.

        SpeakOutSLC aka User Voice allows for broad discussions on topics. Open to the community forum to introduce new topics to be used for master planning, policy and amendment projects early in the process.

        Textizen is a text-based survey tool developed by Code for America fellows. We were part of the first beta group and have managed multiple campaigns using Textizen.

        Blogs, we are using Word Press for major project web pages and are developing department/division blogs. Here are sample project pages. http://cboslc.com http://plansaltlake.com/ http://downtownplanslc.com/

        data.slc.gov: Salt Lake City is using a Socrata open data service to publish data.

        Mayor’s Kick Starter Salt Lake City is on the rise and our growing creative community is making waves far beyond the shores of the Great Salt Lake.

        Open Salt Lake a Code for America Brigade serving the greater Salt Lake area.

        Email Services.

        Social Media

        Place Based Engagement
        Salt Lake City has made notable efforts within the past year to take engagement opportunities to the people and not rely as much on the people coming to us.
        • Open houses held at the site of development activities, versus at City Hall.
        • Presentations to Community Councils for complex development projects prior to public hearing.
        • Monthly open houses for development projects are held the third Thursday of each month. This open house is open to all departments or divisions who would like to participate. The agenda is prepared and distributed by the Planning Division.
        • Use of vacant tenant space in Main City Library to highlight projects, offer opportunities for comment, and education boards on the planning process and other civic processes.
        • Use of plackets and chalkboards installed within the public way to ask questions and gather feedback from passers-by.
        • Tables and booths at local community festivals, farmers markets and summer concert series.
        • Posters with qr codes and shortened web links posted in community areas asking questions about a development project, amendment or broad community questions.

        Internal Reviews
        Open Government Work Group; in 2009 the City created the Open Government Steering Committee. This committee worked to develop an understanding of our existing conditions and made plans to improve upon the culture and expectations of the City and City Employees as to
        Open Government.

        Place Matters Study Salt Lake City’s Community and Economic Development Dept. is currently working with Place Matters to analyze the effectiveness of our digital outreach. Place Matters will develop a report that evaluates the effectiveness of our digital outreach, document best practices and make recommendations for Salt Lake City.

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